InCompass Solutions Inc. today announced a strategic alliance with Connecticut-based Opera Glass Networks (OGN) that is aimed at reducing program costs and enhancing customer relationship management practices for racetracks and simulcast outlets. OGN is one of the leading race program kiosk providers to the racing industry.
“By leveraging OGN’s advanced self-serve technology and commitment to customer service with the InCompass customer relationship management initiative, we can provide racetracks and simulcast outlets with program cost savings, player rewards and tracking, as well as other kiosk-based services,” said Brad Kimbrell, president of InCompass.
Barry Goldberg, the president of OGN, stressed that the two companies will be able to provide operators “with an on-demand simulcast program print solution tailored to meet specific operational needs and instant reaction to schedule changes, such as track cancellations. Together with the player tracking component, the customer experience will be enhanced and the track or simulcast outlet will be able to learn more about the preferences of their customers.”
Additional information about the services available through the InCompass-OGN alliance may be obtained by contacting George Duprey, the sales manager of InCompass, at (859) 296-3016 or firstname.lastname@example.org.
InCompass, a wholly owned subsidiary of The Jockey Club, is a technology solutions company formed in 2001 to centralize the software applications and systems that serve North American racetracks and simulcast outlets. The InCompass Race Track Operations system is installed at virtually every racetrack in North America, and the company is the industry’s largest provider of simulcast program pages through its Simo-Central™ service.
Opera Glass Networks is a multimedia technology and media company specializing in design, development and execution of intelligent, advanced media systems to the live-event industry. Since 1996, OGN’s management has produced media programs in horse racing, performing arts, government, event hospitality and many of today’s premiere sports events including Super Bowls and The Masters. For more information on OGN go to ognracing.com.